Customer Care

At MPDirect.com, we value your loyalty and constantly strive to provide you with excellent customer service and satisfaction. To help you have the best experience possible, please see below for pertinent information.

At any time, feel free to use the form below to let us how to make this site more helpful to you!

Click here to view our website policies


Rush Shipping

Get your order twice as fast with Rush Shipping! Now, for a limited time, you can get Rush Shipping for only $19.95. Just select the RUSH SHIPPING option on the second page of checkout and your order will be shipped in 4 business days from the date of order. For international orders and orders shipped outside of the contiguous United States, additional fees may still apply.

Ordering Info
We aim to make your shopping easy, convenient and safe. There are several ways you can purchase products with us.

By web: Ordering online is available 24 hours a day and is the fastest way to have our products shipped to you. With our easy to follow checkout process, you can enter your credit card directly into this site’s secure server which will encrypt your information.
By phone: Call in to our order center at 1-888-593-7574. This number is for orders only so please see the customer service info below for additional questions or information you may need.
By mail: If you prefer, you can also send in a check or money order. Simply add the products that you want into your shopping cart. Before checking out, click on View Cart Details under the Shopping Cart on the right hand side navigation bar. Print out the page that appears titled “Your Shopping Cart” with the Cart Subtotal. Double check to make sure all of your quanities are correct. Add the appropriate shipping charge (see Shipping Details below), then include that print-out with your check or money order and mail it to the following address:

MediaPower, Inc.
Customer Service Department
ATTN: Internet Order Processing
60 York St.
Portland, ME 04101

Shipping Details
If your ship-to address is within the Continental US, Alaska, the US. Virgin Islands, Hawaii, Guam and Canada, the shipping fee is $14.95 for all orders under $130. Orders over $130 have free shipping unless otherwise noted. For all orders outside the Continental US, Alaska, the US. Virgin Islands, Hawaii, Guam and Canada, please add $30 to your order subtotal.

IMPORTANT: If you send in a check or money order, please remember to add the shipping charges to your order otherwise your order will be delayed.
Our Guarantee & Returns
Thousands of people benefit from the use of our products but ensure that your expectations are realistic. For any of the supplements and ingestibles, follow the directions for proper use of the product. Within 30 days of receipt of your shipment, you may return any item, for any reason, for a full product refund (less s/h). This refund will reflect the full product price, not including any shipping costs. Make sure to call our customer service department at 1-888-593-7574 BEFORE returning an item so you can be assigned a Return Authorization Number. Returns may not be accepted without a Return Authorization Number.

RETURNS AFTER THE MANUFACTURER’s 30-DAY GUARANTEE ARE SUBJECT TO THE FOLLOWING:
A return of unopened product received beyond the manufacturer�s guarantee (not to exceed two months) will receive a Merchandise Credit. The Merchandise Credit can be used towards any quality health supplement, video, DVD, Audio Tapes or book from our latest MPDirect catalog.

Inquiries and Feedback
For any Customer Service inquiries, problems, or technical difficulties, please fill out the form below. You will receive an answer within 1-3 business days. Customer Service is also available at 1-888-291-8263 between the hours of 8:30a-10pm (EST) Mon-Fri. As a valued customer, we’d appreciate any feedback and input from you that will help us know how we can serve your needs better.

Need more help? If the above info doesn’t answer your questions or you have input you want to share, we’d love to hear from you. Customer feedback is crucial in the progress and efficiency of our online store. Please fill out the contact form below.


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